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FAQ's

Can I pay on the door?
Tickets can only be bought in advance for our events.


When will my ticket arrive?
Your ticket should be emailed to you instantly after purchase, if you still havent received your e-ticket a week before the showing, please email support@fatsoma.com


What happens if there’s rain?
In the event of rain the show will go on. We will have waterproof ponchos available if you have not brought your own. Please always assume that our events will go ahead, we will contact you in advance if there has been a change in circumstance and the event will not take place.


Am I able to bring food and drink?
We have endeavored to find sites that allow our visitors to bring their own picnics, but this hasn’t been possible at all events. The Outdoor Cinema has also worked at great lengths to provide you with the best possible catering at our events, so you’ll always have a great choice of what to eat. Please check the specific event page for more details on weather picnics are allowed. No Alcohol or glass is permitted to any of our screenings


Can I bring my own seating, and what can’t I bring?
Yes, please free to bring a picnic chair or blanket to sit on, but remember you’re able to purchase premium tickets for our events with seating already set up for you. If you forget your blanket, don’t worry; we’ll be selling these on-site at all of our events. You are not permitted to bring tents, win breakers or any pop up structures.


Can I smoke?
Smoking is acceptable at most of our venues, but we kindly ask that if you do feel the urge, that you do smoke at the back or sides of the audience. You will be made aware on arrival whether or not the venue is smoke- free.


Can I bring a dog to the screening?
No, dogs are not permitted at our events. We apologise for any inconvenience.


Will there be toilets?
All of our venues will have on-site toilets for visitors to use, free of charge. There will also be disabled toilets available.


Are children allowed?
Children are permitted at all of our events, if they’re of age to see the films classification. We ask that if your child looks young for his/her age that you bring their photo identification.


If I forget my ticket, is there anything I can do?
We ask that you do bring out a printed copy of your ticket, or have a copy of it saved on your smart phone. If you do forget your ticket we will require photo identification for us to match you with our ticketing data.


If I can no longer attend, can I refund my ticket?
If you’re no longer able to attend you’re able to transfer your tickets to someone else who is, but unfortunately we cannot offer refunds.


I’m deaf or hard of hearing, will there be subtitles?
Certain screenings of ours will be subtitled. . Please check the individual event page for more details and email info@theoutdoorcinema.co.uk if you have any queries.


Will there be wheelchair access?
The majority of our sites will have wheelchair access. We will make reasonable endeavours to ensure the screenings are accessible to all. Please check the individual event page for more details and email info@theoutdoorcinema.co.uk if you have any queries.

Contact



FOR CONCESSIONS ENQUIRIES PLEASE EMAIL:
CONCESSIONS@THEOUTDOORCINEMA.CO.UK
PRESS:
OUTDOORCINEMA@BIGBOX.LONDON
SPONSORSHIP & BRAND PARTNERS:
PARTNERS@THEOUTDOORCINEMA.CO.UK
GENERAL ENQUIRIES:
INFO@THEOUTDOORCINEMA.CO.UK

DO YOU HAVE A VENUE OR LOCATION THAT YOU THINK WOULD BE SUITABLE FOR AN OUTDOORCINEMACLUB EVENT?
PLEASE DO GET IN TOUCH
VENUE@THEOUTDOORCINEMA.CO.UK